Privacy Policy for Rent Zimbabwe

Welcome to Rent Zimbabwe. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, disclose, and safeguard your information when you use our mobile application and related services.

2.1. Personal Information

• Name and contact information (email address, phone number)
• Business information (for landlords)
• Authentication data through Clerk
• Profile images
• User preferences and settings

2.2. Property Information

• Property listings and details
• Property images
• Property addresses and locations
• Rental prices and conditions

2.3. Usage Information

• App interaction data
• Device information
• Log data and analytics
• Search history and preferences

We use your information for the following purposes:

• To provide and maintain our service
• To process and manage property listings
• To facilitate communication between landlords and tenants
• To verify user identities and prevent fraud
• To send notifications about inquiries, bookings, and updates
• To improve our services and user experience
• To comply with legal obligations
• To analyze usage patterns and optimize our services
• To protect our legal rights and prevent misuse
• To communicate important updates and changes to our service

4.1. Data Storage

• User data is stored securely in our Neon database
• Images are stored in Supabase storage
• Authentication data is managed by Clerk
• All data is encrypted in transit and at rest

4.2. Security Measures

• Implementation of industry-standard security protocols
• Regular security audits and updates
• Secure user authentication and authorization
• Data backup and recovery procedures
• Regular vulnerability assessments
• Employee security training and access controls
• 24/7 security monitoring

We may share your information with:

• Property owners and potential tenants (as necessary for the service)
• Service providers (Clerk, Supabase, Neon)
• Legal authorities when required by law
• Third-party analytics services to improve our app

We do not sell your personal information to third parties.

You have the right to:

• Access your personal information
• Correct inaccurate data
• Delete your account and associated data
• Opt-out of marketing communications
• Export your data
• Lodge complaints with relevant authorities

Our app uses:

• Essential cookies for app functionality
• Analytics cookies to improve our service
• Session tokens for authentication
• Local storage for app preferences

Our service is not intended for users under 18 years of age. We do not knowingly collect information from children. If we discover that we have collected personal information from a child under 18, we will promptly delete such information.

We may update this privacy policy periodically. Users will be notified of any material changes via:

• In-app notifications
• Email notifications
• Website updates

For privacy-related inquiries, contact us at:

• Email: support@rentzimbabwe.com
• Address: [Your Business Address]
• Phone: [Your Business Phone]

We comply with:

• Zimbabwe Data Protection Laws
• International data protection standards
• Industry best practices for data security

We retain your data:

• For active accounts: As long as necessary to provide services
• For deleted accounts: Up to 30 days after deletion
• For legal requirements: As required by applicable laws

Our app may contain links to third-party websites. We are not responsible for their privacy practices. Users should review third-party privacy policies before providing any personal information to such websites.

If Rent Zimbabwe is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. We will notify users of any such change in ownership and outline your choices regarding your information.

By using our app, you consent to this privacy policy and our processing of your information as described herein. If you do not agree with this privacy policy, please do not use our service.

While we do not directly process or store payment information, we work with trusted third-party payment processors who maintain the highest levels of PCI DSS compliance.

Payment Data Security

• All payment processing is handled by certified payment providers
• We never store complete credit card information
• Transaction data is encrypted using industry-standard protocols
• Regular audits of payment processing systems

We maintain data processing agreements with all third-party service providers that ensure they:

• Process data only for specified purposes
• Maintain appropriate security measures
• Delete or return data when our agreement ends
• Assist with data subject rights requests
• Provide necessary documentation of compliance

In compliance with Zimbabwe's data protection requirements:

• We maintain a local data protection officer
• We process data in accordance with local regulations
• We provide data access to local authorities when legally required
• We maintain records of all data processing activities
• We conduct regular data protection impact assessments